Privacy Policy
At Bacteriostatic Water Store, we collect and process certain information during your visit and checkout experience to ensure the smooth operation of our store and to provide a high-quality service.
Information We Collect and Store
While browsing our site, we may collect:
- Products viewed, to help display recently viewed items
- IP address, browser type, and general location, used to estimate shipping and taxes
- Shipping address, so we can calculate delivery costs and fulfil your order
We also use cookies to keep track of your cart contents while you browse.
When placing an order, we may request the following information:
- Name
- Billing and shipping addresses
- Email address
- Phone number
- Payment details
- Optional account login details (username and password)
How We Use This Information
The data collected is used for the following purposes:
- Sending order confirmations and account-related information
- Responding to returns, complaints, or customer inquiries
- Processing payments and helping to detect and prevent fraud
- Setting up and managing your customer account
- Meeting legal and tax obligations
- Improving our products, services, and user experience
- Sending marketing communications, if you choose to opt in
If you create an account, we store your contact and shipping details to make future checkouts faster and more convenient.
Data Retention
We store customer information only for as long as necessary for the purposes outlined above, or as required by law. For example, we may retain order records for [insert number] years to comply with tax and accounting requirements. This may include your name, email address, and billing/shipping details.
Any reviews or comments submitted through the site may also be stored.
Who Has Access
Only authorised team members (such as administrators and store managers) have access to your information. This includes:
- Order details such as purchase history and shipping information
- Customer details including contact and billing information
Access is granted solely for fulfilling orders, issuing refunds, and providing customer support.
What We Share with Third Parties
We share limited data with third-party services that help us operate the store and deliver orders efficiently.