Privacy Policy
Last updated: May 2026
At Bacteriostatic Water Store, we collect and process certain information during your visit and checkout experience to ensure the smooth operation of our store and to provide a high-quality service.
Information We Collect and Store
While browsing our site, we may collect:
- Products viewed, to help display recently viewed items
- IP address, browser type, and general location, used to estimate shipping and taxes
- Shipping address, so we can calculate delivery costs and fulfil your order
We also use cookies to keep track of your cart contents while you browse.
When placing an order, we may request:
- Name
- Billing and shipping addresses
- Email address
- Phone number
- Payment details
- Optional account login details (username and password)
How We Use This Information
The data collected is used for:
- Sending order confirmations and account-related information
- Responding to returns, complaints, or customer inquiries
- Processing payments and helping to detect and prevent fraud
- Setting up and managing your customer account
- Meeting legal and tax obligations
- Improving our products, services, and user experience
- Sending marketing communications, if you choose to opt in
Data Retention
We retain order records for 7 years to comply with tax and accounting requirements. This includes your name, email address, and billing and shipping details. Other personal data is retained only for as long as necessary for the purposes outlined above. You may request deletion of your account and associated data at any time by contacting us.
Who Has Access
Only authorised team members (administrators and store managers) have access to your information, solely for fulfilling orders, issuing refunds, and providing customer support.
What We Share with Third Parties
We share limited data with the following third-party services to operate our store:
- Payment Processors — Your payment details are handled securely by our payment processing partners and are not stored on our servers.
- Klaviyo — email marketing. If you opt in to marketing communications, your name and email address are shared with Klaviyo to manage and deliver those communications. See Klaviyo’s privacy policy at klaviyo.com.
- Google Analytics — site analytics. We use Google Analytics to understand how visitors use our site. This service collects anonymised usage data via cookies. See Google’s privacy policy at policies.google.com.
- Shipping carriers — your name and delivery address are shared with our shipping partners solely to fulfil your order.
We do not sell your personal data to third parties.
Cookies
We use cookies to maintain your cart session and to support analytics via Google Analytics. You can disable cookies in your browser settings, though this may affect checkout functionality.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. To make a request, contact us at [your support email]. We will respond within 30 days.
Security
We take reasonable technical and organisational measures to protect your data. Payment information is processed securely by Airwallex and is not stored on our servers. Our site uses HTTPS encryption throughout.
Contact
For any privacy-related questions or data requests, contact us at: Bacteriostatic Water Store 30 N Gould Street, Sheridan, Wyoming 82801 support@bacteriostaticwaterstore.com